How can we help?

Getting faster help

When reporting an app problem, include your Potly account email, device model, operating-system version, Potly app version, and the steps that reproduce the issue.

Do not email passwords, verification codes, payment-card numbers, or other highly sensitive information.

Potly+ subscriptions

Potly+ purchases are processed by Apple through the App Store. Subscription management, cancellation, and eligible refunds are handled through your Apple Account.

Account and data deletion

Potly users can initiate account deletion from the app’s account settings. If you cannot access the account, email privacy@potly.xyz from the address associated with it.

Response times

Potly is independently operated. We aim to acknowledge messages within five business days, although complex requests may take longer.